Service Charter

The Service Charter is the fundamental tool that defines the relationship between the Library and its users. The document describes the services, timing and type of provision, with reference to resource and performance indicators. The indicators are collected and updated periodically based on the level of user satisfaction.

The Luiss Library, specialized in the field of Social Sciences, is the reference point for the University's research and scientific production and offers constant support to teaching programs.

In accordance with the guidelines proposed by the Conference of Italian University Rectors, it is inspired by the values of:

• access to information;
• dissemination of culture and scientific knowledge;
• cooperation between the libraries and the related institutions;
• development of professionalism.

For the purpose of enhancing the services of the University, the Service Charter has the mission to:

• provide a constantly updated bibliographic heritage in different formats and media, in accordance with the development of innovation models of Didactics and Research;
• introduce tools and strategies for simplified access to all physical and electronic collections, also through advanced training and assistance activities addressed to users;
• promote and enhance the dissemination of scientific research of Faculty, PhDs and Graduate Courses through the management of the institutional archives:
  • IRIS: catalog for the integrated management of research data that collects and makes available, in compliance with Copyright Law, the scientific production of the University's Core Faculty, Post-Docs and PhD Students. The Catalog is also Research Master Data as it automatically updates MIUR databases. Since 2020 IRIS has also been collecting and making available in open access the collection of Doctoral Theses discussed at Luiss since 2008.
  • LuissThesis: archive of Degree Theses discussed since the extraordinary session of a.y. 2006/2007. The Archive provides three levels of accessibility: open access, restricted access for institutional users, and full text not available.

In synergy with the University's strategic vision, the Charter aims to:

• adapt to changing contexts;
• participate in the realization of study and sharing experiences in multifunctional and technological environments;
• foster the exchange within the academic community for the creation of new knowledge;
• promote an interdisciplinary and expanded culture through new learning models supported by generative artificial intelligence.
   

In terms of cooperation, to promote the continuous development of the service, the Library:

• subscribes:
  • AIB (Italian Library Association) membership.
• is member of:
  • Itale (Italian Association of Ex Libris Users), formed by libraries that use Alma for integrated resource and service management;
  • IGeLU (The International Group of Ex Libris Users) international association of 400 libraries from 40 countries.
• adheres to:
  • CLOCKSS, an independent nonprofit organization, funded from the fees of member institutions, which ensures the preservation over time of scientific publications in a dark archive not directly accessible to the public. The world's 12 major research libraries form the "nodes" of a vast international network and are responsible for preserving publication backfiles and making them accessible only in times of emergency, to ensure the survival of information even after events that could undermine the integrity of one or more nodes;
  • Italian Periodicals Catalogue (ACNP);
  • Network Inter-Library Document Exchange (Nilde);
  • ESSPER project to enable easy retrieval of individual articles published on journals through perusal of social science periodicals;
  • consortium initiatives for negotiations of common interest in the purchase of resources;
  • transformative contracts or contracts that provide facilities to publish in open access, negotiated by CARE-CRUI with major international academic publishers;
  • CRUI and CARE (the Coordination Group for Access to Electronic Resources formed under the Convention between CRUI and the Consortia and Purchasing Groups operating in Italy) directives.

2.1 Location

Since 1988 the Library has been located on the ground floor in Via di Santa Costanza no. 53 in Rome.

The maximum capacity for consultation and study is 291 seats. The location is equipped with a wireless network.

In addition, the Library dispose of a remote storage that collects monographs and periodicals, accessible only to Library staff.

Library spaces are open and multifunctional environments, divided into:

• Monographs Room
• Periodicals Room
• Political Science Room
• Chinese Library and Multimedia Room
• Refreshment Area
• Economics Room
• Library's Back Office
• Law Room
• Group Work Room
• Parking
• Garden

2.2 Facilities

The Library's holdings include print (monographs, periodicals and special collections) and digital collections (e-books, e-journals, databases). These resources cover all disciplines of interest at Luiss, with a focus on financial, economic-business, econometric, statistical-mathematical, law, socio-political, and historical areas.
Holdings' features, acquisition processes, and growth policies are detailed in the Collection Development Policy.

4.1 Access and consultation of print resources

The print resources, distributed in the Library's Rooms, are normally located on open shelves and can be consulted directly by users.

The print resources located in the remote storage are accessible exclusively to library staff and can be consulted by users upon request.
 

4.2 Access and consultation of electronic resources

Electronic resources are accessible from the Library's PC stations, on and off-campus.

4.3 Tools for bibliographic research

The Library enables the search of the bibliographic resources through the following open access tools:

• discovery, an integrated search engine for resources owned by the Library and print freely accessible online.
• journal search, catalog for periodicals and e-journals owned by the Library.
• A-Z list, list of subscribed databases with a brief description of the content and the access methods for each resource.

4.4 Orientation, assistance and bibliographic informations

The service is available in presence and/or remotely in order to guide users in the use of services and resources

4.5 Ask a Librarian

The online reference service responds to specialized searches that include information on sources and resources concerning one or more research fields.

4.6 User education

The service is provided in-person and remotely with the aim of enabling the acquisition of basic skills in the retrieval of print and electronic bibliographic resources. Training sessions, based on specific needs, can cover single resources or specific topics.

4.7 Luiss App

The application integrates the Library's Discovery to enable the search of bibliographic material.

4.8 Borrow, renew, return

• Renewal: Loans may be extended prior to expiration date if the copy has not been requested by another user, yet. The user can extend the expiration date through Luiss Discovery’s My Account, and remotely by contacting the library by telephone or e-mail.
• Return: users are allowed to returned borrowed books within four days of the expiration date as follows: through the library staff, self-check station, return boxes located in in Viale Romania and Via Parenzo, and by post.
• Request: it is possible to reserve books only if borrowed by other users.

All communications related to the loan service are automatically managed and sent to the Luiss e-mail.

In case of non-return, loss or damage of the book, please refer to the Library Regulations.

4.9 Additional service for professors

The service provides the delivery of monographs to another Luiss campus through internal mail.

4.10 Inclusive services

The services allow easy access to bibliographic services and resources, as well as the provision of study materials. The service in provided in synergy with It's U! - Inclusiveness Tutoring Service.

4.11 Acquisition suggestion

The service allows users to suggest the purchase of bibliographic material not owned by the Library, in line with the profile of existing collections. The criteria for accepting acquisition suggestions are detailed in the Collection Development Policy.

4.12 Interlibrary Services

The interlibrary services are:

interlibrary loan

• inbound: retrieval from other libraries of books not owned by the Luiss Library and not available in Rome. No cost is charged to the user in case of free reciprocity between libraries; otherwise, the supplying library may request a refund from the user, who must authorize the charge in advance.

• outbound: supply to external libraries of books owned by the Luiss Library. No cost is charged to the borrower if the free reciprocity regime between libraries is used; otherwise the refund is 1/2 IFLA voucher.

document delivery

• inbound: supply of documents obtained from other libraries. No cost is charged to the user if the free reciprocity regime between libraries is used; otherwise, the supplying library may request a refund from the user, who must authorize the charge in advance.

• outbound: supply to external libraries of documents owned by the Luiss Library. No cost is charged to the borrower if the free reciprocity regime between libraries is used;  otherwise the refund is 1/2 IFLA voucher per article.

4.13 Suggestions and complaints

The service allows users to make suggestions and/or complaints about the Library services.

4.14 Digital reproduction services

The self-service digital reproduction is carried out in compliance with the current copyright regulation.

4.15 Website

The Library's website contains information on access and opening hours, describes the services and resources available, and provides contact information for requests. It also includes access to the Library's discovery. The website, in Italian and English, is constantly updated and aims to provide a simple and intuitive browsing experience.

The following communication channels are used to promote Library services, resources and initiatives:

• library website;
• institutional social media;
• e-mail communications.

The library rooms require specific behavioral rules. In detail, it is not permitted to:

• reserve free seats;
• introduce food and beverages (except water in re-sealable bottles);
• speak loudly;
• use cell phones or other devices that may disturb;
• use electronic cigarettes;
• damage furniture and technological equipment.

6.1 Data protection and Confidentiality

The Library ensures that users' personal information is used exclusively for the management of services in accordance with current regulations (EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 and Information on the processing of personal data for Library services).

The Library's activities are subject to constant monitoring of the quantity and quality of service  through the following survey instruments and in line with the University's strategic objectives.

• Annual internal audit aimed at evaluating and improving the management and control processes of services.
• Luiss service quality survey which, through the periodic collection of statistical data and information, monitors the overall quality of the University.
• User satisfaction forms to monitor specific Library services.
• Annual report, Library service penetration index among the users, statistics on services offered.
• Monthly statistics on circulation activities, services provided, asset acquisition, cataloguing and management activities, resource usage data and affluence.

In addition, the Library periodically participates in national and international surveys that investigate and analyze major trends in the library sector. In particular, the Library has joined all census surveys promoted by MUR (Ministry of University and Research) and GIM (Inter-University Group for Monitoring University Library Systems).

As a part of the social impact activities of the Third Mission at Luiss and in line with the 2030 Agenda Goal 4 “Obtaining a quality education is the foundation to improving people’s lives and sustainable development”, the Library holds periodic meetings on media and information literacy for primary and secondary schools in our local area. The initiative aims to bring students closer to the world of libraries and promote an informed approach to the search tools to support the educational process and the ability to evaluate the information sources.